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Frequently Asked Questions

Getwash is expanding quickly and we are adding new coverage areas. We currently serve in all areas in chennai.

Of course, you do. you can view your final invoice in our app and website. In case you need a copy of the invoice inform our customer care before the delivery and we will send it with your clothes.

We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48,72 and 120 hours-Wash and Fold, Wash and Iron and Dry Cleaning respectively. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.

Don’t worry, we’re experts at dealing with this situation! As long as the items are placed in a black bag on collection, we will clean all items in accordance to the manufacturer's instructions and to what would create the best end result. If there’s any doubt or we can’t find a care label, we’ll return the item to you uncleaned so there’s no possibility of damage to your items.

We currently accept cash and card. You can also pay online through our app.

Yes, our minimum order is Rs.300. Otherwise a delivery charge of Rs.40 is applicable.

We usually check it at the time of pickup, but in case we missed something, we will keep it aside and call you to inform.

No problem! Just go to the Orders page and select Cancel Order.

We usually use industrial grade detergents. But if you specifically make a request we will use the detergent you desire.

No, unfortunately we do not have that option yet.

Unfortunately, we do not offer that option right now. But don’t worry our delivery knight will call you before going out for delivery.

You can check the status of your order on our app

In recognition of the relative risks and benefits of the laundry service to both the parties, the risks have been allocated such that the customer agrees to limit the liability of getwash laundry to the consumer for any and all claims in respect of lost, losses, damages of any nature whatsoever, or claims expenses from any cause(s), including litigation and advocate fees and cost, so that the total aggregate liability of getwash laundry to the consumer shall not exceed Rs.750.00 irrespective of the cost of the garments.
The customer ought to notify within 24 hours of receipt of delivery of any lost or damaged garments from any particular lot is the pre-requisite condition to invoke the said limited liability clause. Claims recorded beyond 24 hours will not be accepted by getwash Laundry for any consideration.